Reputation Management The Hard Way Or The Easy Way
There are two ways to handle reputation management. There is the hard way, where you do nothing and wait for the proverbial to hit the fan, which for many businesses may well suffice, until someone switches that fan on; or there is the easy way.
The easy way is a two step process. Step one: monitoring the air waves. There are several ways to monitor what is being said. You can use something as simple as Google Alerts, or you can use a proprietary program such as Trackur from Marketing Pilgrim.
The second step, while not difficult, involves a little work. Being proactive can often go along way towards preventing malicious attacks. This can be done either by being involved in social networking through the various social networking channels, or by incorporating a blog and writing to it regularly.
Social network takes a lot of effort if done on its own. Being active on one site is generally not enough. You need to be engaged on two or three sites to cover all demographics.
A blog can decrease the work load. Writing regularly and fostering communication through comments is a good start. Follow up with the occasional trip the social networking sites slowly develop your reputation.
Together with a good reputation monitoring program, you can be in a position to counter any negatives before they get too far out of hand.
October 11th, 2008 by Editor | No Comments »